General Policy

Fees charged for loan-related processing or other services are generally non-refundable once the applicable service has been provided or the relevant process has been completed.

Refunds may, however, be considered in cases such as duplicate payments, failed transactions where the amount has been debited, or technical or operational errors attributable to PAIFI, subject to verification.

Refund Eligibility

A payment may be eligible for consideration of a refund in the following circumstances:

• Duplicate payment caused by a system or payment processing error.
• Payment successfully debited from the customer's account but the applicable service or transaction was not completed.
• Service not rendered due to a verified technical or operational failure attributable to PAIFI.
• Any other refund situation specifically permitted under the applicable service or loan documentation.

Non-Refundable Cases

Payments generally will not be eligible for a refund in the following circumstances, subject to applicable law and the terms of the relevant agreement:

• The applicable service has already been successfully provided or availed.
• Refund requests submitted after the applicable refund/request period, including requests submitted more than 7 days after payment, where such limitation is applicable.
• Charges independently imposed by banks, payment gateways or other payment service providers.
• Losses or payment issues caused by incorrect information entered or submitted by the user.
• Charges or amounts that are expressly identified as non-refundable in the applicable loan or service documentation.

Refund Request Process

Customers who believe that a payment is eligible for a refund should submit a written request to our official support email within the applicable request period.

Refund Verification

PAIFI may verify the transaction details, payment status, customer information and circumstances surrounding the refund request before approving or rejecting the request.

Additional information or supporting documents may be requested where reasonably necessary to verify the claim and prevent fraudulent refund requests.

Refund Processing

Where a refund is approved, PAIFI will initiate the refund through the applicable payment channel or original payment method, wherever technically possible.

The time taken for the amount to reflect in the customer's account may depend on the customer's bank, card issuer, UPI provider, payment gateway or other payment service provider.

Indicative Processing Timelines

These timelines are indicative. PAIFI is not responsible for delays caused by banks, payment gateways, card networks or other payment processors.

Incorrect Payment Information

Customers are responsible for providing accurate information during a transaction. PAIFI will not ordinarily be responsible for losses resulting from incorrect account details, incorrect payment information or other errors caused by the customer, subject to applicable law.

Payment Gateway or Bank Charges

Charges independently levied by banks, payment gateways, card issuers, UPI providers or other payment intermediaries may not be refundable by PAIFI unless otherwise required under applicable law or agreed in writing.

Policy Updates

PAIFI may update or modify this Refund Policy from time to time to reflect changes in services, payment methods, technology, business practices or applicable legal and regulatory requirements.

Customers are encouraged to review this page periodically for the latest version of the policy.