PRIVACY & DATA PROTECTION

PAIFI Privacy Policy

Your privacy matters to us. This Privacy Policy explains how PAIFI collects, uses, processes, stores and protects information when you use our website, loan application services and related digital lending services.

Effective Date: [Insert Date]

Introduction

PAIFI respects the privacy of its customers, applicants and website visitors. This Privacy Policy describes the manner in which information may be collected and processed when you visit our website, submit a loan application, communicate with us or otherwise use our services.

Scope of this Policy

This Policy applies to personal information collected through PAIFI's website, online loan application forms, customer support channels and other digital interfaces operated by or on behalf of PAIFI.

Information We Collect

Depending on the services you use, we may collect information such as your name, mobile number, email address, date of birth, PAN details, Aadhaar or other KYC information, residential details, employment information, income details and other information required for processing your application.

Loan Application Information

When you apply for a short-term personal loan, we may collect information relating to the requested loan amount, purpose of borrowing, employment, monthly income, existing financial obligations and repayment capacity.

KYC and Identity Verification

We may process identity and address information for customer identification, KYC, fraud prevention, regulatory compliance and verification purposes. Where required, verification may be performed through authorised service providers or regulated entities.

Credit Bureau Information

With appropriate consent and where applicable, we may obtain or verify credit information from authorised credit information companies or bureaus for assessing loan eligibility, creditworthiness and repayment capacity.

Financial Information

Where required for eligibility assessment or loan servicing, we may process financial information such as income details, bank account information, transaction-related information or other financial information provided by you or obtained through authorised and consent-based mechanisms.

How We Use Your Information

Information may be used to process loan applications, determine eligibility, conduct verification, assess creditworthiness, facilitate loan servicing, communicate with you, prevent fraud, comply with applicable laws and provide customer support.

Consent

Where consent is required by applicable law, PAIFI will seek appropriate consent before collecting or processing relevant personal information. You may have the right to withdraw consent, subject to legal, contractual and operational requirements.

Sharing of Information

We may share relevant information with lenders, regulated financial institutions, credit bureaus, KYC and verification providers, technology service providers, payment service providers, collection or servicing partners and other authorised parties where necessary for providing services or complying with applicable requirements.

No Unauthorised Sale of Personal Information

PAIFI does not intend to sell or commercially trade your personal information to unauthorised third parties. Information is shared only for legitimate business, service, contractual, regulatory or legal purposes as applicable.

Service Providers

We may engage trusted third-party service providers for technology infrastructure, customer communication, verification, analytics, payment processing, security, document processing and other operational activities. Such providers may access information only to the extent required for their authorised services.

Data Security

We use reasonable technical, organisational and administrative safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse or destruction. However, no internet-based system can be guaranteed to be completely secure.

Data Retention

Personal information may be retained for as long as reasonably necessary to provide services, complete transactions, maintain business records, resolve disputes, prevent fraud and satisfy applicable legal, regulatory, accounting or contractual obligations.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain website functionality, understand usage, improve user experience, remember preferences and support security. You may be able to manage cookies through your browser settings.

Communication with Customers

We may contact you through registered mobile numbers, email addresses, SMS, WhatsApp or other permitted communication channels regarding applications, verification, loan servicing, repayment reminders, account-related information and customer support.

Marketing Communications

Where permitted and subject to applicable consent requirements, we may send information about relevant products, services or offers. You may opt out of promotional communications through the available unsubscribe or preference mechanisms, subject to essential service communications.

Fraud Prevention and Risk Management

Personal and financial information may be processed to identify suspicious activity, prevent fraud, detect misuse of our services, protect customers and maintain the integrity and security of the lending process.

Legal and Regulatory Compliance

We may collect, use, retain or disclose information where reasonably necessary to comply with applicable laws, regulations, court orders, regulatory directions, lawful requests from authorities or obligations applicable to the lending and financial services ecosystem.

Your Privacy Rights

Subject to applicable law and verification requirements, you may have rights relating to access, correction, updating or other handling of your personal information. Requests may be submitted through our designated customer support or privacy contact channel.

Third-Party Websites and Services

Our website may contain links to third-party websites, payment services or other external platforms. PAIFI is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing information.

Changes to this Privacy Policy

PAIFI may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal and regulatory requirements. Updated versions will be published on this page with the revised effective date.

Privacy Questions?

If you have questions, concerns or requests relating to your personal information, please contact PAIFI through the official support channel.

[email protected]

Privacy Policy